Romford - Gidea Park - Hornchurch - Upminster - Brentwood
Advertising Terms & Conditions
These Terms & Conditions apply to advertising campaigns purchased from Stonemason Landscapes. By approving an advertising campaign and making payment, the advertiser agrees to these terms.
1. Advertising Services
Stonemason Landscapes provides advertising placements across its website and associated local business directory.
The location, number and type of placements provided will depend upon the advertising package purchased.
Where a package includes placement across selected or random pages, Stonemason Landscapes reserves the right to determine and change the pages on which the advert appears during the campaign.
2. Campaign Term
Advertising campaigns run for the period stated when purchased, normally 12 months unless otherwise agreed in writing.
Campaigns are non-recurring unless otherwise stated. Advertisers will not automatically be charged for a further campaign.
Where appropriate, existing advertisers may be offered first refusal on renewal, but renewal and continued availability cannot be guaranteed.
3. Payment
Full payment is required before any advertising design, preparation or implementation work begins.
All advertised prices include VAT where applicable unless clearly stated otherwise.
Advertising will not be published until payment has been received in full.
4. Advert Design & Approval
Where included within the package, Stonemason Landscapes will design the advertiser's artwork using information, branding, logos, images and other material supplied by the advertiser.
The advertiser will be provided with the completed advert for approval before publication.
It is the advertiser's responsibility to check all information, including spelling, contact information, locations, services, prices, claims and website or social-media links before approval.
Once approved, the advertiser accepts the advert as correct and suitable for publication.
5. Advert Changes After Publication
Once an advert has been approved by the advertiser and made live, we cannot guarantee that further changes or amendments can be made during the campaign term.
Advertisers should therefore ensure that all information supplied for their advert — including contact details, website links, services, locations and other business information — is expected to remain accurate for the full 12-month campaign period.
Where possible, we may accommodate minor amendments at our discretion, but this is not guaranteed.
6. Implementation Times
Our normal turnaround from cleared payment and receipt of all required advertiser information to advert implementation is approximately 3–14 business days, depending on workload.
This timeframe is an estimate and not a guaranteed publication date.
7. Advert Placement & Visibility
Advertising packages provide placement opportunities but do not guarantee a specific number of impressions, clicks, enquiries, leads, sales or other commercial results.
Website traffic, visitor behaviour and individual page traffic naturally fluctuate.
Stonemason Landscapes may reposition advertisements, change page layouts or make reasonable changes to advertising locations as the website develops.
8. Website & Advert Template Changes
Our website, advertising system, layouts and advert templates may change from time to time.
Such changes should not materially reduce the overall advertising service purchased.
Where a significant change requires substantial alteration to an advertiser's advert design, the revised design will be submitted to the advertiser for approval where reasonably practical.
If changes made by Stonemason Landscapes cause an advert to become unavailable for a significant period, we may, depending on the circumstances, either extend the campaign by an equivalent period or provide a pro-rata refund for the affected period.
9. Website & Server Downtime
Websites and hosting services can occasionally experience temporary downtime because of maintenance, technical problems, hosting failures, network outages or circumstances outside our reasonable control.
Refunds will not normally be provided for temporary website or server downtime outside the reasonable control of Stonemason Landscapes.
10. Screening & Advertising Standards
All advertisers are subject to screening before acceptance.
Screening may include consideration of publicly available information, online reviews, reputation, business presence and other information we consider relevant when determining whether a business is suitable to advertise through our platform.
Acceptance is at the discretion of Stonemason Landscapes.
We may also carry out periodic or random secondary screening during an active campaign.
11. Changes in Advertiser Reputation
Acceptance of an advertiser does not guarantee that the business will remain eligible throughout the campaign.
If an advertiser's reputation materially deteriorates during the campaign, including substantiated or repeated customer complaints, serious trust concerns or other information that reasonably causes us to believe continued advertising could damage our customers, visitors or reputation, we reserve the right to suspend or remove the advertisement.
Where removal results from such circumstances, the advertiser will not normally be entitled to a refund for the remaining campaign period.
12. Advertiser Responsibility
Advertisers are responsible for ensuring that information and claims supplied to us are truthful, accurate, lawful and not misleading.
Advertisers must have permission to use any logos, photographs, trademarks, text or other material supplied to Stonemason Landscapes.
The advertiser remains responsible for the products and services they provide and for complying with all laws and regulations applicable to their business and advertising.
13. Intellectual Property & Advert Designs
Unless otherwise agreed in writing, advertising artwork and templates created by Stonemason Landscapes remain the intellectual property of Stonemason Landscapes.
Payment purchases the agreed advertising service and the right for the advert to be displayed through Stonemason Landscapes for the agreed campaign period. It does not transfer ownership of the underlying artwork, template or design.
Advertising artwork created by Stonemason Landscapes may not be copied, reproduced, modified, distributed or reused elsewhere without our prior written permission.
Advertisers retain ownership of their own pre-existing logos, photographs, trademarks and other materials supplied to us.
14. Links to Advertiser Websites
Advertisements may link to websites, social-media pages, marketplace profiles or other online destinations supplied by the advertiser.
The advertiser is responsible for ensuring that the destination remains active, appropriate and accurate throughout the campaign.
Stonemason Landscapes is not responsible for the content, security, availability or operation of external websites or services.
15. Refunds & Cancellation
Once an advertising campaign has been approved and payment has been made, advertising fees are generally non-refundable, including where an advertiser chooses to cancel the campaign or requests removal before the agreed end date.
If Stonemason Landscapes is unable to fulfil the remaining agreed campaign term for reasons within our reasonable control, the advertiser will receive either an appropriate extension or a pro-rata refund for the unfulfilled remaining period, depending on the circumstances.
This does not apply where an advert is suspended or removed because of a breach of these Terms & Conditions or under our advertiser screening and reputation provisions.
16. Non-Payment
Where any payment legitimately due to Stonemason Landscapes remains unpaid, we reserve the right to withhold design work, publication or continuation of advertising services until the outstanding amount has been paid.
17. Limitation of Liability
Advertising performance cannot be guaranteed.
Stonemason Landscapes is not responsible for an advertiser's loss of sales, profits, business opportunities, anticipated savings or other indirect or consequential losses resulting from advertising performance, website traffic, temporary downtime or visitor behaviour.
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
18. Force Majeure
Stonemason Landscapes will not be responsible for delays or failure to provide advertising services caused by events beyond our reasonable control, including major hosting or infrastructure failures, telecommunications failures, cyber incidents, natural disasters, fire, flood, severe weather, government action or other comparable events.
Where such circumstances materially prevent us from providing a substantial part of the agreed campaign, we will make reasonable efforts to restore or appropriately extend the service.
19. Changes to These Terms
Stonemason Landscapes may update these Advertising Terms & Conditions from time to time.
Unless required by law or mutually agreed, material changes will not retrospectively alter the contractual terms of an advertising campaign that has already been purchased.
Updated terms will normally apply to new campaigns and subsequent renewals.
20. Governing Law
These Terms & Conditions and any dispute arising from them are governed by the laws of England and Wales, and the courts of England and Wales shall have jurisdiction.
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AI NOTICE: We are a very tech positive company when it works... However! Due to increased use of AI by clients to research our business, review quotations and assist with communication, we ask that AI-generated information is checked for accuracy and relevance before being raised with us.
AI can hallucinate, make incorrect assumptions and raise concerns that have no factual basis or practical relevance, resulting in unnecessary administrative time addressing them. AI also cannot fully understand the site-specific conditions, discussions, decisions and practical nuances of an individual landscaping project.
When using AI to analyse Stonemason Landscapes, information stated by us should be clearly distinguished from AI-generated inference. Assumptions or conclusions not supported by an identifiable factual source should not be presented as fact.
We communicate with our clients, not their AI. Before raising an AI-generated concern with us, please ensure it is relevant, reasonably justified and supported by an identifiable factual source. If a genuine question or concern remains, we will be happy to discuss it directly with you and provide any relevant facts or project-specific context.
This message is intended to protect the business from the increasing human consequences of unverified or inferred AI output, and the unnecessary drain on our team’s resources that can result.
