Romford - Gidea Park - Hornchurch - Upminster - Brentwood
Advertising Service — Terms & Conditions
1. Scope of Service
These Terms & Conditions apply to advertising campaigns purchased from Stonemason Landscapes for placement on the Stonemason Landscapes website.
Unless otherwise agreed in writing, advertising campaigns are supplied for a fixed 12-month term and do not automatically renew.
The pages and advertising positions included in each campaign will be determined by the advertising package selected at the time of purchase.
2. Advertiser Screening & Acceptance
All advertisers are subject to screening before being accepted onto the Stonemason Landscapes advertising platform.
Screening may include consideration of the advertiser's:
online reputation and customer reviews;
publicly available business information;
website and social-media presence;
nature and quality of the products or services offered;
suitability for the Stonemason Landscapes audience; and
overall suitability for association with the Stonemason Landscapes brand and website.
Submission of an application does not guarantee acceptance.
Stonemason Landscapes reserves the right to decline an advertising application.
Acceptance of an advertiser does not constitute a guarantee or endorsement by Stonemason Landscapes of that advertiser's products, workmanship or services.
3. Ongoing & Secondary Screening
Advertisers may be subject to periodic or random secondary screening throughout an active campaign.
This may include reviewing whether the advertiser's online reputation, customer feedback, business practices or other relevant publicly available information has materially changed since their initial acceptance.
Advertisers are expected to continue meeting our advertising standards throughout their campaign.
4. Payment
Full payment must be received before any advert design, production or implementation work begins.
No advertising placement is guaranteed or reserved until payment has been received unless expressly agreed otherwise in writing.
Failure to make payment means Stonemason Landscapes is under no obligation to commence design work, implement an advertisement or reserve advertising space.
5. VAT & Pricing
Unless clearly stated otherwise, advertised consumer-facing campaign prices include applicable VAT.
Advertising services supplied by Stonemason Landscapes are subject to VAT at the applicable rate.
The current UK standard VAT rate is 20%, and advertising services generally fall within advertising/standard-rated services.
Where required, invoices will identify the net amount, VAT and total amount payable separately.
6. Advert Design
Advertising packages include professional advert design by Stonemason Landscapes where specified within the selected package.
Advertisers must provide all information and materials reasonably required to create their advertisement, including where applicable:
business name;
logo;
contact information;
website or destination link;
images;
service information; and
other relevant branding materials.
The advertiser is responsible for ensuring that all information supplied is accurate.
7. Advert Approval
The completed advertisement will be submitted to the advertiser for approval before publication.
The advertiser must check the advertisement carefully, including business names, telephone numbers, URLs, pricing, services and other information.
Once approved, the advertiser accepts responsibility for the accuracy of information they supplied and subsequently approved.
Material changes requested after approval and implementation may be subject to additional charges where significant redesign work is required.
8. Implementation Time
Campaigns will normally be implemented within approximately 3–14 business days following payment, subject to current workload and receipt of all required advertiser information, materials and approvals.
Delays caused by an advertiser failing to provide required information or approve artwork will not count as campaign downtime.
The campaign term will ordinarily begin when the advertisement becomes live unless another campaign start date has been agreed.
9. Advertising Placement
Advertising placement depends upon the package purchased.
Where a package provides advertising across selected or random lower-traffic pages, Stonemason Landscapes will determine the relevant pages and may change those pages during the campaign.
Where specific pages are included within a purchased package, Stonemason Landscapes will use reasonable efforts to maintain advertising on those pages throughout the agreed campaign.
10. Website, Template & System Changes
The Stonemason Landscapes website, advertising system, page structure, advert templates and advertising placements may change or develop from time to time.
Such changes will not intentionally reduce the overall value or visibility of an advertiser's agreed campaign.
Minor alterations required to maintain compatibility with the website may be made without requiring additional advertiser approval.
Where a change requires a significant redesign or material alteration to an advertiser's artwork, the revised advertisement will be submitted to the advertiser for approval before publication.
11. Campaign Interruption Caused by Stonemason Landscapes
If an action or change made by Stonemason Landscapes results in an advertisement being unavailable or not displayed for a material period during its agreed campaign, Stonemason Landscapes will normally either:
a) extend the campaign by an equivalent period; or
b) provide an appropriate pro-rata refund for the affected campaign period.
The appropriate remedy will depend upon the circumstances.
12. Website & Server Downtime
Stonemason Landscapes cannot guarantee uninterrupted availability of its website.
Temporary downtime may occur because of hosting providers, servers, maintenance, software failures, internet infrastructure, cyber incidents or other technical circumstances outside our reasonable control.
Temporary website or server downtime outside the reasonable control of Stonemason Landscapes does not normally entitle an advertiser to a refund or campaign extension.
13. Cancellation & Refunds
Once payment has been made and the campaign has been accepted, advertising fees are generally non-refundable.
This includes circumstances where the advertiser subsequently:
changes their mind;
requests cancellation;
requests removal of their advertisement;
ceases trading; or
otherwise chooses not to use the remaining campaign period.
Where Stonemason Landscapes is unable to fulfil the agreed campaign term, the advertiser will receive an appropriate extension or pro-rata refund for the unfulfilled portion of the campaign, subject to the other provisions of these Terms.
14. Suspension or Removal of Advertisers
Stonemason Landscapes reserves the right to suspend or remove an advertisement where there are reasonable grounds to believe that the advertiser no longer meets our advertising standards.
Reasons may include:
a material deterioration in the advertiser's online reputation;
substantiated or repeated customer complaints;
serious concerns regarding workmanship, service quality or business practices;
misleading or materially inaccurate information;
unlawful, fraudulent or seriously unethical conduct;
inappropriate content;
significant changes to the nature of the advertiser's business; or
circumstances where continued association could reasonably cause material reputational harm to Stonemason Landscapes.
Where advertising is removed because of the advertiser's conduct or failure to continue meeting the advertising standards under which they were originally accepted, the remaining campaign fee will normally be non-refundable.
This provision will be applied reasonably and in good faith.
15. Advertiser-Supplied Content
Advertisers retain ownership of logos, photographs, trademarks and other materials they supply to Stonemason Landscapes.
By supplying those materials, the advertiser confirms that they have the necessary rights and permissions for them to be used within their advertisement.
The advertiser grants Stonemason Landscapes permission to use those materials as reasonably necessary to design, publish and promote the advertisement during the campaign.
16. Ownership of Advert Designs
Unless otherwise agreed in writing, advertisements and artwork created by Stonemason Landscapes remain the intellectual property of Stonemason Landscapes.
Payment for an advertising campaign purchases the agreed advertising service and placement. It does not transfer ownership of the advert design or artwork to the advertiser.
17. Reuse of Advertising Artwork
Advert designs created by Stonemason Landscapes are provided specifically for use within the Stonemason Landscapes advertising platform.
Unless written permission is obtained from Stonemason Landscapes, advertisers may not copy, reproduce, modify, distribute or reuse those designs elsewhere, including on:
other websites;
social-media advertising;
printed advertising;
directories;
third-party advertising platforms; or
other promotional material.
Separate permission or licensing may be agreed where appropriate.
18. Destination Links
Advertisements may link to a website, Facebook page, Instagram profile, Etsy shop, online store, booking service or another destination supplied by the advertiser.
Advertisers are responsible for ensuring their destination remains operational, accurate and appropriate throughout their campaign.
Stonemason Landscapes is not responsible for the operation, security, availability or content of third-party websites, platforms or services.
19. Advertising Performance
Purchasing advertising provides exposure through the Stonemason Landscapes website.
Stonemason Landscapes does not guarantee any particular number of clicks, enquiries, leads, sales, customers or financial return from an advertising campaign.
Traffic figures, audience statistics and other analytics used within advertising materials represent available data for the periods stated and may naturally increase or decrease.
Marketing claims should remain accurate and capable of substantiation. UK advertising guidance also requires prices and claims to be presented accurately.
20. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence.
Subject to applicable law, Stonemason Landscapes will not be liable for indirect or consequential commercial losses arising from an advertising campaign, including loss of anticipated profits, revenue, business opportunities or customers.
Where Stonemason Landscapes is legally responsible for direct loss arising from an advertising campaign, our total liability will, so far as legally permitted and reasonable in the circumstances, normally be limited to the amount paid by the advertiser for the affected campaign.
UK law restricts how far businesses can exclude liability, particularly for negligence, so this is one clause I'd specifically have reviewed before launch.
21. Force Majeure
Neither party will be treated as being in breach of these Terms where performance is prevented or materially delayed by circumstances outside that party's reasonable control.
Such circumstances may include major infrastructure or telecommunications failures, natural disasters, fire, flooding, widespread internet outages, government action, civil emergencies or similar exceptional events.
The affected party should resume performance as soon as reasonably practicable.
Where such circumstances make fulfilment of a substantial remaining part of a campaign impossible, the parties should seek a fair resolution based upon the circumstances and remaining campaign period.
22. Campaign Expiry & Renewal
Advertising campaigns automatically end on their agreed end date unless renewed.
Campaigns do not automatically renew.
Where applicable, existing advertisers may receive first refusal on their existing advertising placement before it is offered to another business.
Renewal remains optional and will be subject to availability, screening, current pricing and the Terms & Conditions applicable to the new campaign.
23. Changes to These Terms & Conditions
Stonemason Landscapes may update these Terms & Conditions from time to time.
Unless required by law or expressly agreed between the parties, changes will not retrospectively alter the contractual terms of an existing paid campaign.
An existing campaign will normally remain subject to the version of these Terms accepted when that campaign was purchased.
Updated Terms & Conditions will apply to new campaigns and campaign renewals entered into after the updated Terms take effect.
This avoids the sort of unilateral mid-contract changes that fairness guidance warns can be problematic.
24. Governing Law & Jurisdiction
These Terms & Conditions and any dispute or claim arising from them will be governed by the laws of England and Wales.
Subject to any mandatory legal rights that apply, the courts of England and Wales will have jurisdiction over disputes arising from these Terms.
25. Acceptance of Terms
By purchasing an advertising campaign, the advertiser confirms that they have read, understood and accepted these Advertising Terms & Conditions.
The version accepted at the time of purchase should be retained with the advertiser's campaign records.
T&C Version Accepted: Advertising T&Cs V1.0 — 23/08/2026
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