Romford - Gidea Park - Hornchurch - Upminster - Brentwood
TERMS & CONDITIONS CONTRACT 1.6
TERMS & CONDITIONS
Version: 1.6
Effective Date: 30/08/2026
These Terms and Conditions shall apply to and are incorporated into any Quotation, Estimate or Contract and shall be deemed to apply unless expressly modified or excluded in writing by Stonemason Landscapes (hereby known as The Contractor). These Terms and Conditions have been written to produce a transparent transaction, bound by a contract, to protect both parties.
1. DEFINITIONS
1.1 The definitions and rules of interpretation in this clause shall apply in these Terms and Conditions.
1.2 Start Date is the date that The Contractor shall start The Client’s work. The Start Date will be agreed between The Contractor and The Client.
1.3 The Contractor means Stonemason Landscapes.
1.4 The Client means the person, firm or company who enters into a Contract with The Contractor for the provision of landscaping/garden maintenance works.
1.5 Intellectual Property means the plans, drawings, designs and quotations submitted or produced by The Contractor, whether before or after the making of the Contract.
1.6 Site means the location where the Works are to be performed by The Contractor.
1.7 Quotation means the documents, including detailed plans and/or drawings where applicable, describing the Works provided by The Contractor.
1.8 Estimate means an estimated cost for proposed Works based upon the information reasonably available to The Contractor at the time it is prepared. An Estimate is not a fixed-price Quotation unless expressly stated otherwise.
1.9 Works means the work to be carried out by The Contractor under the Contract as set out in the Quotation together with any other services which The Contractor agrees to provide to The Client.
1.10 Paragraph headings shall not affect the interpretation of these conditions.
1.11 A person includes a natural person, corporate or unincorporated body, whether or not having a separate legal personality, and that person’s legal and personal representatives, successors and permitted assigns.
1.12 Words in the singular shall include the plural and vice versa.
2. QUOTATION
2.1 The Quotation price is valid for 30 days from the date shown on the Quotation unless otherwise stated. After 30 days the Quotation will lapse. If The Client wishes to proceed with the Quotation, they must let The Contractor know before the 30-day period expires.
2.2 The Quotation is based on conditions known and divulged by The Client at the time of The Contractor viewing the proposed work and on conditions reasonably apparent from visual inspection.
2.3 The Client will pay reasonable costs related to extra Works, unknown difficulties, concealed conditions or changes which were not explained or reasonably identifiable at the time of viewing and have therefore not been noted or included within the Quotation.
2.4 Before a Quotation has been accepted, The Contractor reserves the right to revise the Quotation price with prior notification to The Client where factors outside Stonemason Landscapes’ reasonable control result in a material price increase. Examples include increases in raw materials, fuel prices and statutory employment costs.
Once a Quotation has been accepted and a Contract formed, subsequent changes to these Terms & Conditions will not retrospectively alter the accepted price or other agreed contractual terms.
2.5 Any special conditions of which The Contractor has been informed will, where relevant, be noted in the Quotation, for example access issues or neighbour disputes.
2.6 It is the responsibility of The Client to ensure The Contractor is made aware of any special or statutory bylaws, conditions, permissions, covenants or restrictions that may be involved.
2.7 The Contractor accepts no responsibility for Works instructed by The Client on land which The Client does not own or does not have authority to instruct Works upon. Unless otherwise agreed, it is assumed that all necessary planning permissions and regulations have been considered before commencement of the Works.
3. SCOPE OF WORK
3.1 The Contractor shall carry out and complete the landscaping work/maintenance work described in the Quotation/Contract document in a professional manner.
The Contractor shall have no obligation to execute any further work unless agreed between the parties or required as additional work resulting from unforeseen or concealed Site conditions in accordance with these Terms & Conditions.
4. LANDSCAPING WORK
4.1 The landscaping work or service is described to The Client in the form of a formal typed Quotation/Contract.
If The Client accepts the Quotation price, the Quotation together with the applicable version of these Terms & Conditions will form the Contract between The Client and The Contractor.
4.2 Acceptance may be completed electronically through the Stonemason Landscapes website, by email, through an electronic acceptance system or by another written or digital method agreed between The Contractor and The Client.
Landscaping work or provision of project-specific materials will not normally take place until the required acceptance and any applicable deposit have been received.
4.3 The Client is responsible for obtaining any necessary planning permission for the Works and for fulfilling statutory requirements unless otherwise expressly agreed in writing.
5. THE SITE
5.1 Underground Services, Hidden Conditions and Obstructions
The Quotation is based upon Site conditions visible during reasonable visual inspection and upon information made known to The Contractor by The Client.
The Client must inform The Contractor of any known underground or concealed services, hazards or obstructions which may affect the Works, including but not limited to springs, flooding, rock, tree stumps not specified for removal, mine workings, covered wells, cavities, running or unstable ground, water pipes, gas pipes, electrical cables, communication cables, irrigation systems, sewage pipes, land drains, drainage systems, foundations, footings, buried concrete, buried structures and other underground services or obstructions.
Landscaping work frequently involves excavation, ground disturbance and the construction of foundations. It is not always reasonably possible to identify the existence, position, depth, route or condition of underground services or concealed structures through visual inspection before excavation begins.
The Client acknowledges that existing underground services may have been installed incorrectly, inadequately protected, at an unusually shallow depth, or in locations where they would not reasonably be expected. The Contractor cannot reasonably identify such conditions before excavation where they are not visible or have not otherwise been made known to The Contractor.
Where a pipe, cable, drain or other underground service has been installed at an inadequate or unusually shallow depth, inadequately protected, incorrectly installed or positioned somewhere that could not reasonably have been anticipated, its discovery or additional work resulting from it shall be treated as an unforeseen Site condition.
Where previously unknown or undisclosed underground services, structures, ground conditions, hazards or other obstructions are discovered during the Works, The Contractor may temporarily suspend or alter the affected Works where reasonably necessary for safety or to determine an appropriate method of proceeding.
The Contractor shall be entitled to make a reasonable charge for additional labour, materials, machinery, excavation, specialist services, alterations or other additional Works reasonably required as a result of discovering such conditions.
Where reasonably practicable, The Contractor will inform The Client of the discovery and any anticipated additional Works or costs before proceeding with the affected additional work.
The Contractor will take reasonable care when excavating and carrying out the Works. Nothing within this clause excludes liability for damage resulting from negligence by The Contractor where such liability cannot lawfully be excluded.
5.2 Timely possession of the Site and proper and adequate access to it must be made available by The Client to The Contractor to enable the Works to be carried out in a regular and economic manner. If The Client cannot be present for commencement or where access is otherwise required, suitable access arrangements must be agreed with The Contractor.
5.3 The Client will provide access to water and electricity wherever reasonably possible for use by The Contractor whilst carrying out the agreed work. If water and electricity cannot be obtained at the Site, The Client must make The Contractor aware prior to accepting the Contract.
Stored water and generated electricity may be supplied by The Contractor where practicable. The provision of these services and facilities may be charged to The Client where not included within the original Quotation.
5.4 The Client shall be responsible for ensuring the safety of their children, family members, pets, animals and visitors whilst work is being carried out on their premises.
Non-Stonemason Landscapes personnel are not permitted to enter or use active working areas without permission.
The Client, The Client’s family and guests are not permitted to walk on any paving, brickwork or turf that has been laid by The Contractor until it is safe to do so or unless otherwise agreed.
5.5 The Contractor will take reasonable care when using machinery and equipment. Nothing within these Terms & Conditions excludes liability for accidents, loss or damage caused by negligence by The Contractor where such liability cannot lawfully be excluded.
5.6 Pets are not to use active working areas once work has commenced. The Site must be maintained in a reasonably clean and hygienic condition.
The Client will remove and dispose of pet waste before work begins and following any subsequent incident.
Where The Contractor is required to remove and sanitise animal waste from the working area, a reasonable additional charge may be made.
Dogs and other pets are not permitted to walk or foul on paving, brickwork or turf that has been laid by The Contractor until it is safe to do so.
Persistent breaches of this clause may result in the Works being temporarily suspended until a clean and safe working environment is restored.
5.7 The Client will move any garden furniture, children’s play equipment, garden plant pots and other movable obstacles prior to work commencing unless otherwise agreed.
5.8 Multiple vehicles may be required to be present at the Site whilst work is carried out. This is essential for some Works to proceed and for the team to operate efficiently.
Where vehicles related to the project cannot be parked on private property, lawful nearby public parking may be used.
Any unavoidable project-specific parking or permit costs not included within the original Quotation may be charged to The Client where reasonably necessary.
5.9 Waste management is required for most projects and may require a skip to be present close enough for waste to be efficiently disposed of.
If a skip cannot be left on private property and must be positioned on the road, a permit may be required from the relevant local authority. Unless included within the original Quotation, the permit and associated cost will be The Client’s responsibility.
5.10 Delivery of materials to the Site may require materials to be temporarily positioned outside the property where insufficient space or access exists.
Where a permit or other authority is required, the reasonable cost will be The Client’s responsibility unless included within the original Quotation.
6. QUOTATION/CONTRACT
6.1 Hard/soft landscaping/garden maintenance Quotations are not generally open to negotiation unless expressly agreed by The Contractor.
6.2 Only landscaping work detailed within the accepted Quotation/Contract, together with subsequently agreed additional Works, will be carried out by The Contractor.
6.3 The Quotation/Contract is intended to provide a detailed and accurate description of discussions, plans, specifications and Works agreed by The Client and The Contractor.
6.4 All work will be carried out by The Contractor or persons appropriately engaged by The Contractor where necessary.
6.5 The Client shall provide access to the Site during agreed working hours and suitable storage space for materials and machinery where reasonably required during the Contract.
6.6 Design Work
Design work involves subjective aesthetic judgement. A designer must navigate personal taste, material availability, market trends, Site conditions, budget constraints and their own professional judgement.
The designer will implement The Client’s ideas, requirements and suggestions to the best of their ability. However, the vision anticipated by The Client may differ from the finished design.
Where The Client gives the designer a blank canvas or broad creative freedom, The Client accepts that the resulting design will reflect the designer’s professional and creative judgement.
Further modifications or redesigns outside the agreed design service may be charged at the advertised or agreed rate.
While we strive to provide exceptional design services and understand that aesthetic preferences vary, personal dislike of a design does not automatically constitute defective performance where the agreed design service has been provided with reasonable care and skill.
Nothing within this clause affects The Client’s statutory rights.
7. MATERIALS
7.1 The Contractor will take reasonable care of materials whilst carrying out the Works.
Once materials have been delivered to the Site, The Client must also take reasonable precautions against loss, theft, interference or damage by persons outside The Contractor’s control.
7.2 All materials brought to the Site which prove to be in excess of The Contractor’s requirements shall remain the property of The Contractor and may be removed by The Contractor.
7.3 The Contractor shall not be responsible for loss, theft or damage to materials caused by circumstances outside The Contractor’s reasonable control.
Where replacement materials are required because of such circumstances, reasonable replacement costs may be charged to The Client where appropriate.
8. SUPPLY OF PRODUCTS
8.1 All products, including living products, are supplied on the understanding of the following:
(a) Products supplied by The Contractor remain subject to applicable statutory rights and any applicable manufacturer warranty.
(b) The Client fully understands that plants are living material and therefore an ever-changing product.
(c) The Client fully understands that plants are a perishable product and may deteriorate in quality if not provided with appropriate aftercare.
(d) The Client will provide adequate levels of water from the point of delivery to maintain the quality of plants and promote healthy growth and establishment.
If The Client cannot provide water on Site, stored water may be supplied by The Contractor where practicable at an additional charge.
9. PAYMENT
9.1 Unless otherwise stated within the Quotation, Contract or invoice, all accounts/invoices/bills are payable upon the day of completion.
Where payment becomes overdue, The Contractor reserves the right to recover interest and other sums where permitted by applicable law.
9.2 Garden Maintenance Contracts should be paid according to the agreed payment terms for that service.
9.3 Payments may be made by Debit/Credit Card, Cash, online payment or Bank Transfer/BACS in accordance with the payment instructions provided by The Contractor.
Receipts may be supplied electronically.
9.4 The Contractor does not accept cheques.
10. DEPOSITS
10.1 A 45% deposit on services over £500 will normally be required to secure and guarantee a work date in our diary. We will not normally hold work dates without the required deposit.
10.2 Unless otherwise stated or a stage-payment arrangement applies, the remaining 55% balance is payable upon completion of the landscaping project.
10.3 A deposit greater than 45% may be requested where materials or other upfront project costs represent an unusually high proportion of the total project value. Any such deposit will be stated before acceptance.
11. LANDSCAPING JOBS EXCEEDING A TWO-WEEK PERIOD
11.1 Stage payments may be made by The Client against Works completed, materials supplied/on Site or agreed project milestones at bi-weekly intervals or another agreed schedule.
11.2 Unless otherwise agreed, the final balance payment will be made upon completion.
12. SOFT LANDSCAPING / LIVING MATTER
12.1 Following delivery or practical completion, The Contractor cannot reasonably accept responsibility for deterioration of living plant material, including turf, shrubs, trees, plants, door wreaths or hanging baskets, where deterioration results from inadequate aftercare, weather, disease, pests or other circumstances outside The Contractor’s reasonable control.
12.2 It is The Client’s responsibility to appropriately water and feed turf, plants, trees, hanging baskets and newly planted shrubs/trees once they are on The Client’s premises unless an aftercare service has been agreed.
12.3 Living products cannot normally be returned merely because The Client changes their mind after delivery. Nothing within this clause affects statutory rights relating to defective, damaged or incorrectly supplied goods.
13. ACCIDENTAL / WEATHER DAMAGE
13.1 Following practical completion, The Contractor cannot reasonably accept responsibility for damage to hard or soft landscaping caused by circumstances outside The Contractor’s reasonable control, including drought, winds, rain, frost or other extreme weather.
This may include freeze-thaw action affecting cement work, brickwork, patios or paving, and naturally occurring efflorescence where salts within materials migrate to the surface.
13.2 Accidental damage caused by The Client, The Client’s family/friends or a third party with no connection to Stonemason Landscapes will not be the responsibility of The Contractor.
13.3 If The Contractor negligently breaks or damages The Client’s property or materials while carrying out the Works, The Contractor will take reasonable steps to repair, replace or otherwise resolve the matter appropriately.
14. DELAYS OR DISRUPTION
14.1 The Contractor undertakes to use all reasonable endeavours to complete the work within a reasonable time or by a specified date where agreed.
The Contractor shall not be responsible for unavoidable delays arising from force majeure, adverse weather conditions or events beyond The Contractor’s reasonable control.
14.2 Weather conditions including snow, hard frost, extreme rain, excessive heat or drought may cause delay to the Start Date or completion date of a Contract.
The Contractor will inform The Client as soon as reasonably practicable of significant expected delays.
14.3 Staff illness, bereavement or other unavoidable circumstances may cause delays to landscaping projects.
The Client will be informed as soon as reasonably practicable where this materially affects the Start Date or completion date.
The Contractor will always endeavour to start and complete The Client’s landscaping Works on schedule.
14.4 Delays caused by companies or other contractors working on Site who have not been contracted/employed by The Contractor may result in reasonable charges to The Client where The Contractor incurs demonstrable additional costs or lost working time.
14.5 The Contractor will inform The Client as soon as reasonably practicable if the landscaping Start Date or anticipated completion date needs to be altered.
15. PHOTOGRAPHS / VIDEOS
15.1 The Contractor may photograph and video landscaping and garden maintenance Works before, after and sometimes during work.
These photographs/videos may be used on our website, social media and general marketing materials. Photographs and videos created by The Contractor remain the intellectual property of The Contractor.
15.2 The Contractor may publish photographs/videos of hard/soft landscaping and garden maintenance work on Stonemason Landscapes’ websites, social media pages and other marketing channels.
Where media is published, The Contractor will take reasonable steps not to unnecessarily disclose The Client’s private residential address or personally identifying information.
15.3 Photographs supplied by The Client may only be used by The Contractor where The Client has the right to supply them and their use has been appropriately authorised.
16. ADDITIONAL WORK
16.1 Work that is not included within the original Quotation and is later requested by The Client or The Client’s representative will be treated as additional Works.
The Contractor will always try to carry out additional work at the same time as an ongoing project where reasonably practicable. Where this is not possible, a separate work date may need to be agreed.
16.2 Where reasonably practicable, The Contractor will provide details of the cost of additional Works for The Client’s consideration before proceeding.
Where appropriate, additional Works may be provided in the form of a separate Quotation and may require a deposit.
16.3 Additional Works resulting from unforeseen underground services, inadequately or unusually shallowly installed pipes or cables, concealed structures, ground conditions or other hidden Site conditions will be dealt with in accordance with Section 5.1.
17. MACHINERY, TOOLS AND FUEL
17.1 Unless otherwise specified, The Contractor will provide the ordinary machinery, tools and fuel required to undertake Works detailed in the Quotation/Contract, work schedule or garden maintenance contract.
Specialist machinery required as a consequence of additional Works or unforeseen Site conditions may be charged separately where not included within the original Quotation.
18. CANCELLATION OF CONTRACTS
18.1 The Client should provide at least 30 days’ notice prior to the agreed Start Date if they wish to cancel the proposed landscaping project.
18.2 Any reasonable and unrecoverable costs already incurred in respect of commitments made for the project, including specially ordered materials, may remain payable by The Client, subject to applicable consumer law.
18.3 Where cancellation occurs with less than 30 days’ notice, The Contractor may recover reasonable and demonstrable losses resulting from the cancellation, including unrecoverable materials, committed machinery/plant hire and other costs already incurred.
Any amount retained from a deposit or charged as a cancellation fee will reflect reasonable losses actually incurred and remain subject to The Client’s applicable statutory rights.
18.4 Notice of cancellation should be made as soon as possible, initially by telephone where appropriate and then confirmed in writing by email or another agreed written electronic method.
18.5 Nothing within this section removes or restricts any statutory cancellation rights which may apply to The Client.
IMPORTANT INFORMATION
The underground services, concealed hazards and poorly or unusually shallowly installed services provisions contained within Section 5.1 form part of these Terms & Conditions.
Stonemason Landscapes will take reasonable care when carrying out excavation and ground Works but cannot reasonably identify underground hazards, obstructions or services which are not visible, have not been disclosed, or have been installed incorrectly, inadequately protected, at an unusually shallow depth or in a location where they could not reasonably have been anticipated.
Stonemason Landscapes cannot reasonably accept responsibility for electrical appliances being left switched off where they have been temporarily disconnected for the purpose of using The Client’s power source or for safety reasons and The Client has been informed or it is otherwise reasonably apparent that disconnection has occurred.
The Client should ensure that electrical equipment including fridges, freezers, cookers, lights and clocks is appropriately checked following temporary disconnection.
If neighbour disputes prevent or delay The Contractor’s staff from carrying out agreed Works, reasonable additional costs or lost working time directly resulting from that disruption may be charged to The Client.
Please avoid unnecessarily distracting our landscaping/maintenance team whilst they are operating professional, heavy or potentially dangerous machinery. The team must be able to concentrate fully on their work for their safety and yours and to maintain the project schedule.
Questions regarding the project are always welcome and should, where reasonably possible, be directed to the person responsible for managing the project at an appropriate and safe time.
PUBLIC LIABILITY INSURANCE
The Contractor maintains Public Liability Insurance.
If The Client would like to view evidence of current Public Liability Insurance, this can be provided upon reasonable request.
1. TERMS & CONDITIONS FOR GARDEN MAINTENANCE CONTRACTS
Stonemason Landscapes runs a very busy, carefully managed garden maintenance service throughout the year from February until December.
This may involve us visiting The Client’s property weekly, bi-weekly, monthly or at another agreed frequency.
1.1 The Client shall commit to the days and dates arranged with The Contractor for the period of their Contract.
1.2 The Contractor reserves the right to refuse, suspend or withdraw maintenance services where there is a reasonable operational, safety, payment or contractual reason for doing so.
1.3 Where The Client repeatedly fails to provide agreed access when The Contractor attends, The Contractor may withdraw the maintenance service.
Reasonable demonstrable losses caused by missed visits may be deducted from advance payments where appropriate and subject to applicable rights.
1.4 The Client has the right to alter or cancel their garden maintenance contract in writing.
The Client should provide at least 14 days’ notice of changes so that The Contractor can reorganise the work schedule.
Any applicable refund of advance payments will take account of services already provided and reasonable unrecoverable costs.
1.5 Clients who cancel scheduled visits and subsequently leave long periods between appointments may require a revised price.
Where a garden is not regularly maintained, lawns, hedges, shrubs and plants may become substantially overgrown, creating additional labour and waste.
In these circumstances, The Contractor may re-quote the maintenance price as a one-off restoration visit and then return to the previous maintenance rate where appropriate once regular maintenance resumes.
1.6 The Client agrees to remove dog/cat waste, hazardous waste and litter from areas where The Contractor will be working before each visit.
1.7 It is The Client’s responsibility to ensure children’s play equipment, garden furniture and other movable obstacles are removed from areas where work is required unless otherwise agreed.
1.8 For safety, pets and young children must be kept away from active working areas and machinery.
2. STUMP REMOVAL
2.1 The Client shall remove breakable, fragile or valuable items from the area in which The Contractor will be working.
2.2 The Client understands that grinding out tree stumps is inherently disruptive and may cause temporary mess or disturbance to plants, lawns or soil within the immediate working area.
2.3 The Contractor will tidy the working area to a reasonable standard following stump removal; however, some visible disturbance following stump grinding is unavoidable.
2.4 The Client and other persons must remain at a safe distance whilst stump-grinding machinery is operating.
3. DISPOSAL OF GREEN WASTE
3.1 Stonemason Landscapes does not routinely provide transportation of green waste.
Where removal of green waste has not been included within the agreed service, responsibility for disposal remains with The Client.
Where pre-agreed, Stonemason Landscapes may arrange appropriate waste management, for example a skip or suitable third-party waste service.
4. DELAYS OR DISRUPTION
4.1 The Contractor undertakes to use all reasonable endeavours to complete the work within a reasonable time or by a specified date where agreed.
The Contractor shall not be responsible for unavoidable delays arising from force majeure, adverse weather conditions or events beyond The Contractor’s reasonable control.
5. GARDEN MAINTENANCE STAFF & LANDSCAPERS
5.1 The Contractor understands that Clients may grow accustomed to a particular operative visiting and tending to their gardens.
While The Contractor will endeavour to send the same operative where reasonably practicable, this cannot always be guaranteed.
5.2 Visiting landscapers will be working to scheduled tasks and timings. Where The Client would like a particular additional task carried out during a visit, The Client should notify The Contractor in advance where possible.
5.3 Additional work outside the agreed maintenance service will not be undertaken free of charge.
The Contractor will be happy to consider additional garden tasks, although an additional fee may apply for the additional work and time required.
5.4 Please avoid unnecessarily distracting our team whilst they are operating professional machinery. It is important that they are able to pay full attention to the task for their safety and yours.
Stonemason Landscapes appreciates your valued business and looks forward to providing quality, professional landscaping and garden maintenance services.
6. CUSTOMER CARE POLICY
6.1 Stonemason Landscapes is proud of the value, quality and dependability of the services it provides.
6.2 If The Client is not satisfied with any aspect of our service, please inform us as soon as reasonably possible.
6.3 We treat our clients’ genuine concerns and comments as constructive feedback and recognise that we can only investigate and resolve problems where we are made aware of them.
6.4 Where there is a concern regarding any aspect of the contracted services, The Client should inform The Contractor promptly and preferably in writing with sufficient information for the matter to be investigated.
6.5 The Contractor aims to investigate and respond to formal concerns within 14 working days.
7. GARDEN DRAINAGE WORK
7.1 The Client agrees to make any necessary checks with the relevant water/sewerage authority or other relevant body before The Contractor carries out drainage Works where such permission is required.
7.2 Unless otherwise agreed, The Contractor assumes that The Client has obtained any relevant permission required for drainage Works.
7.3 The Contractor cannot reasonably be held responsible for pre-existing defects or problems within an existing drainage system which become apparent following installation or connection of new drainage.
7.4 It is The Client’s responsibility to obtain permission from their water/sewerage provider where permission is required for drainage Works to be completed or connected to an existing system unless The Contractor has expressly agreed to undertake this responsibility.
7.5 Previously unknown drainage pipes, incorrectly installed drainage, unusually shallow drainage, concealed drainage systems or other unexpected underground conditions discovered during the Works will be dealt with in accordance with Section 5.1 – Underground Services, Hidden Conditions and Obstructions.
8. ELECTRONIC COMMUNICATIONS & PAPERLESS DOCUMENTATION
8.1 Stonemason Landscapes operates as a paperless company as part of our commitment to reducing unnecessary paper use and environmental waste.
Quotations, Estimates, Contracts, Terms & Conditions, invoices, specifications, approvals and other project documentation will normally be provided, accepted and retained electronically.
8.2 Where acceptance or acknowledgement is required, this may be completed electronically through the Stonemason Landscapes website, by email, through an electronic acceptance system or by another written digital method agreed between The Contractor and The Client.
8.3 Electronic acceptance or acknowledgement may be retained by The Contractor as part of the project record.
8.4 Clients are responsible for retaining copies of electronic documentation they wish to keep for their records.
8.5 Paper copies are not routinely issued, although reasonable accessibility requirements will be accommodated where necessary.
9. CHANGES TO THESE TERMS & CONDITIONS AND EXISTING AGREEMENTS
9.1 Stonemason Landscapes may update these Terms & Conditions from time to time.
Each published version will be identified by a version number and effective date.
9.2 The Terms & Conditions applicable to a project are those accepted by The Client at the time the relevant agreement is entered into.
Once accepted, that version will remain applicable to that project and will not automatically be replaced or amended by any later version.
9.3 Changes made to these Terms & Conditions after a Quotation, Estimate or Contract has been accepted will not retrospectively alter that accepted Quotation, Estimate or Contract, including the agreed price, specification, scope of Works or other agreed project terms.
9.4 Where a Quotation or Estimate has been issued but has not yet been accepted, Stonemason Landscapes may issue an updated Quotation, Estimate or applicable version of these Terms & Conditions before an agreement is entered into, subject to the validity period stated within the relevant document.
9.5 Any subsequent amendment to an existing accepted Contract must be expressly agreed between The Contractor and The Client.
Where appropriate, such amendments will be recorded electronically or otherwise in writing.
9.6 New versions of these Terms & Conditions otherwise apply only to agreements entered into on or after the effective date of the new version.
10. AI-ASSISTED RESEARCH & COMMUNICATION
Due to increased use of AI by clients to research our business, review quotations and assist with communication, we ask that AI-generated information is checked for accuracy and relevance before being raised with us.
AI can hallucinate, make incorrect assumptions and raise concerns that have no factual basis or practical relevance, resulting in unnecessary administrative time addressing them. AI also cannot fully understand the Site-specific conditions, discussions, decisions and practical nuances of an individual landscaping project.
When using AI to analyse Stonemason Landscapes, information stated by us should be clearly distinguished from AI-generated inference. Assumptions or conclusions not supported by an identifiable factual source should not be presented as fact.
We communicate with our clients, not their AI. Before raising an AI-generated concern with us, please ensure it is relevant, reasonably justified and supported by an identifiable factual source.
If a genuine question or concern remains, we will be happy to discuss it directly with you and provide any relevant facts or project-specific context.
This section is intended to protect the business from the increasing human consequences of unverified or inferred AI output and the unnecessary drain on our team’s resources that can result.
11. LAW
Stonemason Landscapes’ Terms & Conditions and Contracts shall be subject to the laws of England and Wales.
Nothing within these Terms & Conditions is intended to remove or restrict any statutory rights which cannot lawfully be excluded.
ELECTRONIC ACCEPTANCE
By electronically accepting these Terms & Conditions, The Client confirms that they have been provided with, have had the opportunity to read and agree to the applicable version of the Stonemason Landscapes Terms & Conditions.
Terms & Conditions Version: [1.6]
Effective Date: [30/08/2026]
Where applicable, the acceptance record should also identify the relevant Quotation, Estimate or Project Reference.
Once accepted, subsequent changes to the Stonemason Landscapes Terms & Conditions will not retrospectively alter the accepted Quotation, Estimate, Contract, price, specification or scope of Works unless The Client and The Contractor expressly agree otherwise.
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AI NOTICE: We are a very tech positive company when it works... However! Due to increased use of AI by clients to research our business, review quotations and assist with communication, we ask that AI-generated information is checked for accuracy and relevance before being raised with us.
AI can hallucinate, make incorrect assumptions and raise concerns that have no factual basis or practical relevance, resulting in unnecessary administrative time addressing them. AI also cannot fully understand the site-specific conditions, discussions, decisions and practical nuances of an individual landscaping project.
When using AI to analyse Stonemason Landscapes, information stated by us should be clearly distinguished from AI-generated inference. Assumptions or conclusions not supported by an identifiable factual source should not be presented as fact.
We communicate with our clients, not their AI. Before raising an AI-generated concern with us, please ensure it is relevant, reasonably justified and supported by an identifiable factual source. If a genuine question or concern remains, we will be happy to discuss it directly with you and provide any relevant facts or project-specific context.
This message is intended to protect the business from the increasing human consequences of unverified or inferred AI output, and the unnecessary drain on our team’s resources that can result.
